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2 posters

    Can't use the device automation service

    TonyChau
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    TonyChau


    Posts : 1
    Points : 1932
    Join date : 2019-01-24
    • Post n°1

    Can't use the device automation service Empty Can't use the device automation service

    Post by TonyChau Wed Feb 20, 2019 2:16 pm

    The recorder view will be disconnected due to an unknown reason.
    i open the das service and it have a recording in a few minutes then it automatically shutdown due to an unknown reason.
    My version is 10.3.2.1_505 and i am using the windows 10 and i have follow the instruction in the kapow forum post.
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    kennyf
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    kennyf


    Posts : 16
    Points : 2050
    Join date : 2018-10-23
    • Post n°2

    Can't use the device automation service Empty possible Firewall issue?

    Post by kennyf Fri Mar 15, 2019 8:39 am

    I've had my DAS connect then disconnect after a while, but it was a firewall issue. Solved it by creating exceptions in my Symantec Endpoint Protection firewall for IP addresses and port numbers.

    You should tweak your Win 10 firewall, see if that works.
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