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2 posters

    [solved]"Connection timed out" when accessing online whebsites

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    MarkNapi


    Posts : 8
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    Join date : 2020-01-03

    [solved]"Connection timed out" when accessing online whebsites Empty [solved]"Connection timed out" when accessing online whebsites

    Post by MarkNapi Fri Jan 03, 2020 4:12 pm

    Hey There,
    Im a freshly made trainee in my new Company and I have to design robots with Kofax Kapow. I'm completely new to this Software, so the first problem came right along.

    Whenever I want to proceed throug the tutorials, the robot stops working with the Error message: 

    "Error from the Load Page Action. Error loading ressource : "..." Error return Code 0, info: Connection timed out"

    Is there an Special option in this software where I have to allow my robot the use of my Internet Connection, because the acces of the local sites like the Management console is done without any Problems.
    I hope that anyone can help me.

    Best regards 
    Marknapi


    Last edited by MarkNapi on Mon Jan 20, 2020 8:33 pm; edited 1 time in total
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    ivan.gordeyev


    Posts : 16
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    Join date : 2019-07-25

    [solved]"Connection timed out" when accessing online whebsites Empty Re: [solved]"Connection timed out" when accessing online whebsites

    Post by ivan.gordeyev Fri Jan 03, 2020 7:11 pm

    There is simplified option to replicate your connection settings for Design Studio.

    I think you should contact your company I.T. support, as this is network connection related and this should be set-up for you.

    Most likely your 'Design Studio' needs to access the internet.
    - You might need to set-up proxy (it can be as easy as copying settings from your browser or PAC file located in Internet Options - Connections - Local Area Network);
    The setting can be copied into Settings > Design Studio Settings > Proxy Servers or into Management Console (there is a section for a proxy server).

    In some cases, a firewall can be set-up in such a way, to allow certain applications to communication on specific ports and block others, in this case, again I.T. support needs to help you.
    avatar
    MarkNapi


    Posts : 8
    Points : 1564
    Join date : 2020-01-03

    [solved]"Connection timed out" when accessing online whebsites Empty Re: [solved]"Connection timed out" when accessing online whebsites

    Post by MarkNapi Fri Jan 03, 2020 8:27 pm

    Thanks a lot, I will contact my IT support for proper help, exspecially for the point of setting up a proxy.
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    MarkNapi


    Posts : 8
    Points : 1564
    Join date : 2020-01-03

    [solved]"Connection timed out" when accessing online whebsites Empty Re: [solved]"Connection timed out" when accessing online whebsites

    Post by MarkNapi Tue Jan 14, 2020 7:21 pm

    It was in fact the missing Proxy Server that caused this error.

    Thanks a lot

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