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Welcome to the Kapow forum. Here you can get help, use your skills to help others and enjoy hanging out in the company of other Kapow Robot Developers.


2 posters

    Lock Screen

    avatar
    mikevinlim


    Posts : 3
    Points : 2192
    Join date : 2018-04-06

    Lock Screen Empty Lock Screen

    Post by mikevinlim Tue Apr 10, 2018 5:12 pm

    Hi,

    I was wondering if anyone could help about a strange problem I seem to be getting.

    When I open my remote device and try to lock screen manually, after I enter the password nothing happens from the service log I get an error which says Lockscreen - Exited with code -1073740940

    However, when I'm trying to run it from design studio using the device actions it is able to lock.

    Just wondering anyone getting something similar?
    avatar
    kennyf


    Posts : 16
    Points : 2011
    Join date : 2018-10-23

    Lock Screen Empty Re: Lock Screen

    Post by kennyf Mon Feb 24, 2020 1:29 pm

    [ltr]These instructions are for Kofax RPA v10.7, but it might give you a clue as to what is required for older versions:[/ltr]


    [ltr]Step 0: Make sure JAVA and JAVA ACCESS BRIDGE is installed and enabled.[/ltr]



    [ltr]Step 1: Make sure JAVA or JRE is installed on Desktop Automation PC, if not, download and install.[/ltr]



    [ltr]Step 2: Download and install the Java Access Bridge from here. Be aware of the 32-bit and 64-bit differences.[/ltr]
    [ltr]https://docs.oracle.com/javase/accessbridge/2.0.2/setup.htm[/ltr]



    [ltr]Step 3: Follow the steps to install the JAVA Access Bridge files.[/ltr]


    [ltr]Step 4: To check everything is installed correctly, use a tool: Right-click on the DA tray icon, select [/ltr]
    [ltr]              Settings -> System Tab -> click on the ‘Check Java Access Bridge files’ button.[/ltr]

    [ltr]                  [/ltr]
    [ltr]The java home path should exist with JAB installed = YES. [/ltr]
    [ltr]If not, click on ‘Add Folder’ button to select the correct path to the JRE.[/ltr]



    [ltr]If ‘Java Access Bridge is installed into Windows system folders’ = NO, [/ltr]
    [ltr]    then click on the ‘Show Missing Files’ button.  Repeat steps 2 and 3.[/ltr]



    [ltr]If ‘Java Access Bridge is enabled’ = NO,[/ltr]
    [ltr]    then click on the ‘Enable Access Bridge’ button….[/ltr]
    [ltr]     or enable it yourself at Control Panel -> Ease of Access Center -> Use the computer without a display -> check the          Enable Java Access Bridge checkbox.[/ltr]



    [ltr]Step 5: Finally, you must enable Remote Desktop Connection to this client PC.[/ltr]
    [ltr]  Goto Control Panel -> System and Security -> System -> Advanced system settings -> Remote tab[/ltr]
    [ltr]              Check the ‘Allow remote connections to this computer’ radio button.    [/ltr]
    [ltr]              You may also select particular users that can remotely connect into this desktop, in this case, select the       Roboserver service user[/ltr]

      Current date/time is Thu Mar 28, 2024 7:43 pm